Privacy Policy

This Privacy Policy explains how Enchanting Touch LLC (“Enchanting Touch,” “we,” “us,” or “our”) may collect, use, disclose, and protect information when you visit our website, contact us, book an appointment, or receive our massage therapy and wellness services.

1. About Enchanting Touch

Enchanting Touch is a Hoover, Alabama massage therapy practice established in 2021. Our practice focuses on personalized, results-oriented massage and therapeutic bodywork, including services such as Swedish massage, deep tissue massage, neuromuscular therapy, manual lymphatic drainage, MPS therapy, scar release therapy, and vagus nerve stimulation. Our owner, Isaiah Young, is a Licensed Massage Therapist and Board Certified Therapeutic Massage and Bodywork practitioner.

Business address: 1236 Blue Ridge Blvd, Hoover, AL 35226. Phone: (205) 588-7525. Email: [email protected].

2. Information We Collect

We may collect information you voluntarily provide when you contact us, request information, book an appointment, complete client forms, or receive services. This may include your name, email address, telephone number, appointment details, and information needed to provide massage therapy safely and appropriately.

During the intake and treatment process, clients may be asked about health history, painful or problematic areas, medications, allergies, sensitivities, and other information relevant to determining contraindications and an appropriate treatment plan.

3. Health and Treatment Information

Because massage therapy may require consideration of a client’s health history, Enchanting Touch may maintain confidential client and treatment information. Our published client policies state that medical records are kept confidential and that information from a client chart may be shared with another healthcare provider only with the client’s written permission, subject to applicable law.

Please avoid submitting detailed health information through a general website contact form unless specifically requested.

4. How We Use Information

We may use information to:

 • Schedule, confirm, and manage appointments.

 • Provide massage therapy and related services.

 • Review relevant health information for treatment planning and safety.

 • Communicate about appointments, cancellations, policies, and services.

 • Respond to questions and requests submitted through the website.

 • Process payments and applicable reservation or cancellation charges.

 • Maintain business and client records.

 • Protect the security of our website, clients, staff, and business.

 • Improve our website, services, and client experience.

 • Comply with applicable legal, regulatory, accounting, and professional obligations.

 • Send promotional communications when permitted by law and applicable consent requirements.

5. Appointment Booking and Third-Party Service

The website includes an embedded appointment-booking service provided by MassageBook. When you use an embedded or linked third-party service, that provider may collect and process information under its own privacy policy and terms.

Enchanting Touch’s published policies state that a credit card is required at booking to guarantee a reservation and may be used for applicable cancellation or no-show charges. Payment for services is due at the time of the visit, and cash and debit/credit cards are accepted.

6. Cookies and Website Technologies

Our website is hosted on Squarespace and may use cookies, analytics, security technologies, embedded content, and similar technologies that are necessary to operate the website or support third-party features. The specific technologies used may change as the website and services are updated.

7. How We Share Information

We may disclose information when reasonably necessary to:

• Provide services and operate appointment scheduling, payment, hosting, communications, and other business functions.

• Respond to your requests.

Comply with applicable law, legal process, or lawful requests.

• Protect the rights, safety, property, and security of Enchanting Touch, clients, or others.

• Support healthcare coordination when you provide the required authorization.

•Complete a business transaction, such as a merger, acquisition, or transfer of assets, where permitted by law.

8. Confidentiality

Enchanting Touch’s published policies state that client visits and conditions are treated as confidential and are not discussed outside the practice without the client’s express permission, subject to applicable law and legitimate legal or safety requirements.

9. Data Security and Retention

We use reasonable safeguards intended to protect personal information. No website, electronic system, or transmission method can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for providing services, maintaining appropriate business and client records, resolving disputes, enforcing agreements, and meeting applicable legal or professional obligations.

10. Your Privacy Choices

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices. You may also request to stop receiving promotional communications.

Privacy requests may be sent to [email protected]. We may need to verify your identity before completing a request.

11. Children’s Privacy

The website is not directed to children under 13, and Enchanting Touch does not knowingly solicit personal information from children under 13 through the website.

12. Third-Party Links

Our website may contain links, embedded content, or integrations from third parties. Enchanting Touch is not responsible for the privacy practices or content of third-party websites. Please review their applicable policies before providing information.

13. Changes to This Policy

We may update this Privacy Policy as our services, website, technology, or legal requirements change. The updated policy will be posted on the website with a revised effective date.

14. Contact Us

Enchanting Touch LLC

1236 Blue Ridge Blvd

Hoover, AL 35226

Phone: (205) 588-7525

Email: [email protected]

Website: https://www.enchantingtouch.org/