Effective date: 10/26/2026

At Enchanting Touch Massage Therapy, we provide personalized, professional care in a respectful environment. These policies explain what you can expect from us and what we ask of you so that appointments remain safe, comfortable, and dependable.

Appointments and Reservations

Services are available by appointment. Current availability and service prices are provided through our booking system or directly by our office.

A valid payment card is required to reserve an appointment unless we approve another arrangement. Any required deposit or prepayment will be disclosed before your reservation is completed.

Please review your appointment confirmation for the correct service, date, time, and location. Appointment reminders are a courtesy. You remain responsible for your appointment even if a reminder is delayed or not received.

Cancellation and Rescheduling Policy

Your appointment time is reserved specifically for you. Late cancellations and missed appointments limit our ability to offer that time to another client.

The following policy applies to individual appointments unless separate written terms are provided before booking:

At least 24 hours before your appointment: Cancel or reschedule without a cancellation fee.

Less than 24 hours before your appointment: A cancellation fee of 50% of the scheduled service price applies.

No-show: Missing your appointment without notifying us before its scheduled start time results in a fee of 100% of the scheduled service price.

Rescheduling within 24 hours is treated as a late cancellation of the original appointment. Appointments booked less than 24 hours in advance are also subject to this policy.

Fees are based on the service price agreed to when booking, including any confirmed discount and excluding gratuity. Any different fee basis for a package or promotional booking must be disclosed and accepted before the appointment is reserved.

How to Cancel or Reschedule

You may cancel or request a change through:

The online booking system, when that option is available.

A call or text to (205) 588-7525.

An email to [email protected].

If we cannot answer your call, please leave a voicemail identifying yourself and the appointment you need to cancel or change. An unanswered call without a message does not provide cancellation notice.

Notice is measured by the time your message reaches our business phone or email, or when your online cancellation is completed, even outside business hours. You do not need to wait for us to respond for your cancellation notice to count. A requested replacement appointment is not reserved until confirmed.

Please do not use social media messages to cancel or reschedule, as those messages may not be monitored promptly.

Illness, Emergencies, and Severe Weather

We understand that unexpected circumstances happen. Sudden illness, urgent medical concerns, family emergencies, and severe weather that makes travel unsafe may qualify for a reduced or waived fee.

Please contact us as soon as reasonably possible. If an emergency prevents you from contacting us before your appointment, notify us when you are able. We will consider the circumstances and your appointment history when reviewing an exception.

Please do not attend an appointment while contagious or when your condition makes treatment unsafe simply to avoid a fee. Contact us so we can discuss the appropriate next step.

Exceptions and courtesy credits are considered individually and are not automatic. If a courtesy credit is offered, its amount and any conditions will be provided in writing.

Outstanding Fees and Repeated Cancellations

Applicable cancellation and no-show fees must be paid before another appointment is reserved.

Repeated late cancellations or missed appointments may result in required prepayment, limits on advance booking, or discontinuation of future scheduling. Any new booking requirements will be explained before another appointment is reserved.

A cancellation or no-show fee compensates for reserved time. It does not purchase a future session unless we expressly provide a credit.

Late Arrivals

Please arrive approximately 10 minutes before your appointment and complete any requested intake forms in advance.

If you are running late, contact us as soon as possible. A late arrival may shorten your session, and the full scheduled service price remains due. Appointments normally end at their original scheduled time.

If you have not arrived or contacted us within 15 minutes after your appointment begins, we may release the remaining appointment time and treat the appointment as a no-show.

If you contact us before your appointment begins but arrive too late for a safe and useful session, we may need to reschedule. In that situation, the late-cancellation policy applies, subject to the exceptions described above.

If We Cancel or Run Late

If we cancel your appointment, no cancellation fee applies. Any payment made toward that appointment will be refunded or transferred to another appointment, according to your preference.

If a delay on our part shortens your session, we will offer an appropriate price adjustment or another mutually agreed solution. If the delay prevents you from receiving the appointment, you may reschedule or receive a refund of your prepayment.

Health History and Safe Treatment

Please provide complete and accurate information about your health history and tell your therapist about relevant changes before each session.

This includes medications, recent surgery or procedures, pregnancy, allergies, skin conditions, infections, cancer treatment, swelling, and other conditions that may affect treatment.

Tell us before your appointment if you have new symptoms, a recent procedure, or restrictions from a healthcare provider that could affect the service you booked. We may recommend a different service, modify treatment, request medical clearance, or postpone treatment when necessary.

For clients receiving chemotherapy or radiation, written approval from the treating medical team is required before treatment. Other circumstances may also require medical clearance.

Medical clearance does not guarantee that every technique or service is appropriate. Your therapist will still consider your current condition, professional training, and scope of practice.

If we determine that treatment should not proceed for safety reasons, we will discuss the next steps with you. A safety-related decision does not automatically result in a cancellation fee; the circumstances will be reviewed under this policy.

Scope of Services and Informed Consent

Massage therapy and related services are intended to support comfort, movement, relaxation, and well-being. They do not replace appropriate medical evaluation or treatment.

Our massage therapists do not diagnose medical conditions, prescribe medication, or advise you to discontinue prescribed care. Referrals may be recommended when your needs fall outside our training or scope of practice.

Before treatment, your therapist will discuss the proposed approach and obtain your consent. Additional consent may be needed for particular techniques or services.

You may ask questions, decline any technique or area of treatment, request modifications, or stop a session at any time. Agreeing to these business policies does not replace informed consent for treatment.

Results vary between individuals. Any expressly offered service guarantee is governed by its separate written terms.

Comfort, Clothing, and Draping

Your comfort and boundaries will be respected throughout your session.

You may leave on as much clothing as you prefer. Your therapist will explain clothing recommendations for the service you selected and discuss appropriate alternatives when possible.

Appropriate draping will be maintained. Only the area being treated will be uncovered when necessary and with your consent. Genitals will never be exposed or treated.

Please tell your therapist if you want changes to pressure, positioning, temperature, music, or the areas being addressed. You may choose a quiet session, although your therapist may check in about your comfort and safety.

Hygiene and Appointment Preparation

Please arrive with reasonable personal cleanliness and avoid strong fragrances or smoking immediately before your appointment.

Let us know about allergies or sensitivities to lotions, oils, adhesives, or fragrances before treatment.

Strong odors, including fragrances, smoke, or body odor, may require an appointment to be modified or rescheduled if they cause significant discomfort, trigger sensitivities, or interfere with providing treatment. We will address any concern privately and respectfully.

Do not arrive impaired by alcohol or other substances. Tell your therapist about medications that may affect alertness, sensation, or treatment safety.

We may decline or stop treatment if a client appears impaired by alcohol, drugs, medication, or another substance to the extent that they cannot provide informed consent, communicate reliably, or safely participate in the session. Taking prescribed medication does not, by itself, prevent you from receiving treatment.

If strong odors or impairment prevent treatment, any applicable charge will be reviewed under our cancellation policy, including its health and emergency exceptions.

Professional Conduct and Right to Decline Service

All services are strictly professional and therapeutic. Sexual requests, sexual harassment, inappropriate touching, threats, and abusive behavior are not tolerated. Such conduct will result in the session ending immediately and may result in refusal of future appointments.

We may decline, modify, or discontinue a service when treatment would be unsafe, falls outside our qualifications or scope, or when behavior prevents a safe and respectful professional relationship.

Clients are treated respectfully and without unlawful discrimination.

Payment, Prepayments, and Refunds

Payment is due at the time of service unless another arrangement has been agreed to in advance. We accept cash and supported debit or credit cards.

Any proposed change in service or price will be explained and agreed to before that service is provided.

Where an applicable cancellation fee is owed, an appointment prepayment will first be applied toward that fee. Any remaining balance will be refunded or transferred at your choice. We will not retain a full prepayment and also charge an additional cancellation fee for the same reserved time.

Payment cards will be charged only in accordance with the authorization you provide and applicable payment requirements. When an authorized cancellation or no-show charge is processed, we will provide notice of the amount and a receipt. If a charge cannot be processed or is not authorized, we may issue an invoice.

If you believe a fee was applied incorrectly, please contact us so we can review it.

If a session ends early because of discomfort, a health concern, or withdrawal of consent, we will stop treatment and discuss any appropriate charge based on the circumstances and services provided. A completed service is not automatically refundable because it did not produce a particular result. Any express written guarantee and applicable legal rights remain in effect.

Insurance reimbursement is not guaranteed. You are responsible for payment regardless of coverage. A receipt can be provided for your records or submission to your insurer.

Gift Certificates, Packages, and Promotional Offers

Purchased gift-certificate value does not expire, and we do not charge inactivity fees.

Dollar-value gift certificates apply toward the price of the selected service. Certificates sold for a specifically identified service will be honored according to their purchase terms.

Packages and promotional offers may have separate terms disclosed before purchase. Promotional expiration dates do not eliminate any purchased value protected by applicable law.

Appointments made using gift certificates, packages, or third-party vouchers remain subject to the cancellation policy disclosed and accepted when booking, consistent with the applicable purchase or voucher terms.

Any deduction of prepaid value toward a cancellation fee must be authorized. We will not both redeem the same prepaid value and charge a separate fee for that same amount.

Privacy and Confidentiality

We handle your health history, treatment notes, and appointment information confidentially and maintain appropriate safeguards for those records.

Information may be accessed by authorized personnel and service providers as reasonably necessary to support scheduling, payment, recordkeeping, and your care, subject to applicable confidentiality requirements.

Sharing treatment information with another healthcare provider will require your authorization unless disclosure is otherwise permitted or required by law.

Please avoid sending detailed sensitive health information through social media or ordinary text messages. Contact us if you need an appropriate way to provide additional records.

Policy Updates and Acknowledgmen

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We will provide these policies for your review and acknowledgment when booking or completing your intake paperwork.

Material changes to fees or cancellation terms will be communicated before they apply. We will not apply a newly increased fee retroactively to an appointment booked under different terms without your agreement.

These business policies do not replace treatment consent forms, specific purchase agreements, or rights provided by applicable law.

For questions about these policies, please contact:

Enchanting Touch Massage Therapy
Phone: (205) 588-7525
Email: [email protected]